People Operations Manager

NEWCASTLE (Ref 681)  PERMANENT

£50k – £70k doe

We are delighted to partner with our client, a professional services business, as we begin to build the People function.  This makes it an incredibly exciting time to join! 

The People Operations Manager will ensure the delivery a comprehensive, high-quality HR service across the Group.  The role is responsible for ensuring efficient, compliant, and effective HR processes, including benefits administration, HR systems management, and employee relations.  Key responsibilities include –

People Operations management

• Oversee the day-to-day operations of the People Operations team, ensuring all HR processes are managed efficiently and effectively, including employee lifecycle processes (onboarding, offboarding), and the Workday system.
• Maintain all employee records and contractual paperwork.

Policies

• Develop and maintain a comprehensive set of HR policies and procedures that ensure compliance and strong employee experience.
• Maintain the company handbook.

Employee Relations

• In conjunction with the People Business Partners, provide support and guidance on employee relations issues.

HR systems and Data

• Oversee the maintenance and enhancement of Workday to ensure accurate employee data and reporting.
• Generate reports from Workday to support decision-making.

Process improvement

• Continuously review and improve HR operations, including automation of workflows, streamlining processes, and introducing best practices to increase efficiency.

Project management

• Lead and participate in HR-related projects, such as system implementations, benefits enhancements, organisational changes, and employee engagement initiatives.

Systems and Processes

• Continuously evaluate current systems and processes, implementing improvements and adopting new processes to drive high performance
• Vendor/supplier management

People Management

• Leading the People Operations team
• Identification of and taking action to address any performance issues, and training/development needs.

Experience needed to be fantastic in this role

• Proven experience in an HR Operations or HR Manager role, preferably within a fast-paced environment.
• Experience with Workday or other HRIS systems, and strong understanding of HR systems and processes.
• Exceptional organisational skills with the ability to manage multiple tasks and priorities.
• Strong problem-solving skills and the ability to drive process improvement.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.
• Experience in managing benefits administration.
• Team leadership experience with the ability to develop and mentor team members.
• Strong analytical skills and experience in generating and presenting HR data and reports.
• CIPD qualification – desirable