Learning & Development Manager

NORTH EAST (Ref 766 ) PERMANENT

up to circa £55k p.a. depending on experience + hybrid working

We’re looking for an experienced Learning & Development Manager to shape and lead the development of all colleagues across the business. Ideally, you’ll bring at least five years’ experience in a senior L&D role within professional services environment, with a strong understanding of career pathways, regulatory requirements, and modern learning practices

As part of the People team, you’ll lead the design and delivery of a business wide learning strategy that enhances excellence, strengthens leadership capability, and supports career development at every level—from trainees to senior leaders.

This is a hands-on, strategic role for someone proactive, creative, and passionate about developing people.

 

Key Responsibilities

L&D Strategy & Leadership

• Develop and deliver a strategic L&D framework aligned to business goals.
• Work closely with senior leaders to identify current and future capability needs.
• Build a culture of continuous learning and high performance.
• Develop competency and career frameworks.

Learning Needs & Programme Design

• Conduct regular learning needs analyses using data, feedback, and performance insights.
• Design and deliver engaging learning solutions: workshops, coaching, e‑learning, and knowledge sessions.
• Partner with quality external providers when specialist training is required.
• Lead leadership and management development programmes.

Early Careers & Compliance

• Oversee trainee recruitment, development pathways, and early careers programmes.
• Ensure the business meets all regulatory learning requirements.
• Manage training records and the annual compliance cycle.

Coaching & Support

• Coach and support managers in developing high‑performing teams.
• Guide colleagues through personal development plans and career pathways.
• Act as the L&D subject-matter expert for internal projects and organisational development.

Learning Technology & Data

• Manage and evolve the Learning Management System (LMS).
• Use people analytics to measure impact and continuously improve learning offerings.
• Introduce digital tools and innovative learning approaches.

Collaboration & Stakeholder Engagement

• Build strong relationships across the business to drive engagement with learning initiatives.
• Work closely with head office teams and manage external training partners.

What You’ll Bring

• Significant L&D experience within a professional services environment.
• Strong understanding of career pathways.
• Proven ability to design, deliver, and evaluate impactful learning programmes.
• Confident facilitator and coach with excellent communication and stakeholder skills.
• Experience using LMS platforms and learning technologies, with a data‑led approach.
• CIPD Level 5+ (or equivalent experience).
• Highly organised, proactive, and able to manage multiple priorities independently.
• Curious, creative, and committed to continuous improvement.